Citizen Centric Governance

  • Involving citizens (individuals, not representatives) in policy or program development, from agenda setting, need identification and planning to decision-making, implementation and review.
  • Two-way communication regarding change (interactive and initiative): between government and citizens; and among citizens and civil society groups.
  • Includes easy accessible and relevant forums and processes through which citizens come to an opinion and facilitate decision-making.
  • Citizen’s charter
  • Grievance Redressal System
  • Increased use of Information Technology
  • Right to Information Act, 2005
  • Decentralisation initiatives such as Panchayats and Municipalities -ensuring people’s participation at grassroots.





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